Target Optical

Will Garcia

1.0

1st. Website kept glitching to finalize the order. 2nd. Order took too long to receive with NO communication throughout the process. Until I called Customer Service, 2 weeks in, coincidentally, the day I called is when the contacts shipped out. No tracking # was offered until I asked for it. Very poor experience, especially for a first time user.

Uni

1.0

0 stars if I could. Target Optical (online and in person) is the WORST optometrist establishment I have ever been to. Online is a mess internally. They cannot get their sh*t together. It's been almost over a month since I've been waiting for my refund. In person (at a specific branch I won't call out) is even worse. They help you when they try to make a sale, but when you try to return an item, after they said you have 90 days to return an item, they gaslight and blame everything on the customer and/or other circumstances. They basically leave the customer helpless and stuck in a lose lose situation which I've never experienced before.

Michael

1.0

In February 2024 I ordered glasses with the Transitions lenses. All seemed well until the winter, during cold weather the lenses started falling out of the frames. This has continued into the warmer weather. I took the glasses to a Target Optical store and they confirmed that the lenses were manufactured too small for the frames. Now Target Optical refuses to do anything about their mistake. Sure, it is over a year. But when they say "There's nothing we can do about it" they are lying. They could fix the problem if they chose to. They just choose to screw the customer rather than fix the problem.

Braden Aldor Johnson

1.0

Target Optical, davie 5800 s university dr davie, FL This company sold me glasses and put in the lenses incorrectly. When I brought them back in to be fixed, they told me that they fixed them, but I could see that it wasn't correct and I wanted it fixed correctly. When they said it was the best they could do, I left. Later the lens fell out for no reason and I couldn't find it, and they refused to fix them. They told me I should have paid $125 for insurance. This company have no respectability and no honor of there company. I would never return and would advise people to NEVER EVER bring your business here. I should have known when I went to a store that was in a Target. Liars. No honor. Terrible customer service. Stay away at all chances.