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United KingdomOrdered a mystery box which sounded like it would have good variety. I got 1 large bag of sweets, 2 smaller bags of sweets and a can of pop. The sweets all looked very similar. I was disappointed with this. Opened one of the smaller bags to try them and they tasted as bad as they looked. Cheap and nasty. Waste of money.
United KingdomRecently purchased the advent calendar after buying from Sweetzy for years - will be my last order as they have clearly changed supplier and the sweets now taste cheap and have a weird taste (as well as being far chewier and sometimes just hard). If you used to buy your sweets from here, you may need to find somewhere else online!
United KingdomSweetzy sent my parcel to my billing address instead of my delivery address. Would not accept liability for the error. Refused to raise a claim because Evri "successfully delivered" the parcel. They did not. They left the parcel on the step and didn't care that nobody was in the home to receive it. When I finally realised the error had occurred and travelled to the address they delivered it to... There was no parcel on the step as was shown in the parcel delivery photo taken. So no parcel, no refund, no customer service. Absolute joke! Watch out for "Millie" as they typed "Sweet Regards" at the end of an e-mail, where they had told me that Sweetzy weren't going to help me with the issue. Very ignorant, arrogant and unprofessional behavior from a customer service representative. Never again! Poor show. AVOID. (Update) Office Manager contacted me and admitted the mistake was a problem at their end. Apologised to me and has created a new order to the correct address. Very happy with the resolution and will delete this review and add a new review, if and when I receive the goods (if all is well with my order.)
United KingdomWish I'd read these reviews before ordering last lot of sweets. Not had issue before been buying for a long time but last time spent %42 on sweets all fine bar one 1kg bag pre mixed sweets were wet and disgusting. Sweets had been delivered week before . Contacted customer service who wanted (bearing in mind had been a week since delivery)a photo of everything I'd ordered plus delivery note . I don't know about anyone else but a week after delivery . Delivery note gone in recycling and sweets divided between family . I don't know how long it is before they expect you to hang onto sweets before opening but as soon as I opened the bag I contacted them . I shall not be buying from them again for that reason which is a shame because usually no problem
