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I said I would never buy s bike from there because they were never put out I showroom condition and that put me offBut walking round actually looking for a sports tourer I saw the bobber, loved it and it ticked all the boxes. I had a few bikes I could px but decided as the one o wanted to let go superbike didn't sell them so I decided to keep them anyway, the sales rep Rhyce was up front and honest about the sale and nothing was a problem for him,after the sale you are linked to your own garage which tells you the preparation stages as they happen and when your bike is actually ready, on collection again that went very smoothly and professional doing all the paperwork including taxing the bikeI would have no problem in purchasing another bike in the future
Paid Superbike Factory £150 for a full service on top of their advertised 120-point inspection. After delivery, it was obvious the service hadn’t been carried out.The engine oil was grey and dirty, the oil filter was corroded and old, coolant was below the minimum level, and one of the fork seals/dust caps was damaged and corroded. These are not issues that suddenly appeared after delivery and should have been picked up during inspection, especially with a paid service.What made this worse was the lack of customer service afterwards. Responses were non existent and feels like delay tactics rather than any genuine attempt to resolve the problem. I have to chase just to get basic acknowledgement.Based on my experience, I would not trust paid service or inspection claims here and would strongly advise buyers to check everything themselves and be prepared for poor aftersales support.
Very good service from walking in showroom. Salesman was great recommend
CLEAR AND CONCISE INFORMATION REGARDING SALE OF BIKE. VERY IMPRESSED WITH OPERATIVE RICARDO WITH HIS KNOWLEDGE OF THE PRODUCT AND HIS BIKE HANDLING.
