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I have been trying to return my hub for more than a week now. Two of their agents assured me that the return kit has been dispatched. I just spoke to a third agent two days ago. He told me it hasn't been dispatched yet and I will get notified once they dispatched it. It's been two days and still nothing. It feels like they are prolonging the process so they can make me pay the fee for not returing the hub on time. Extremelly unprofessional and unhelpful.
If I could have given no stars i would have. I was with virgin media for four years they doubled my price and encouraged me to make my partner to take out a new customer deal. They messed up my package and my TV hasn't worked since I've had it. Now I can't get the new customer deal despite them messing up. My whole family are stressed and I've waisted alot of money in phone calls
After 5 years and willing to extend for a reasonable price was later told my price would increase to £140 pounds (my contract was £85) this was a huge shock - the company is selling similar packages for £80 pounds to new customers. During the negotiations I was given a £90 pound quote but had to remove one of the services. Shocked how they can disregard a loyal customer.
Worst internet ever hope this company dies
