Handcrafted sterling silver and gold plated jewellery. As we are a tiny company, we make all of our jewellery in small batches and the quantities are usually very limited. We don't build large stocks of inventory and some pieces are made specifically to your order. We put our entire hearts into making unique pieces of the highest quality.
GBGBAwful experience and zero customer service. I’ve been waiting more than three months to be sent the return label. I tried to return before Christmas but was the repairs were not being done and to wait for the new year! The bracelet I want to return is faulty, the elastic band used has snapped making it unwearable. They supposedly offer a lifetime guarantee but it’s clearly false advertising. In the meantime and unbeknown to me my wife purchased a separate bracelet which was returned based on being too small, the measurements are way off, what was ordered is not what arrived. Instead of exchanging for a larger size as agreed they have just returned the exact same bracelet that was sent for an exchange! Avoid spending money with these charlatans, and find an alternative
GBGBI very rarely leave negative reviews. I bought a lava bead bracelet from Stone and May just over a year ago. It has elasticated strands which are starting to snap. I was going to return the item as I recall it is “guarantee” but hearing the reviews, I guess this may be painful, so I’m just going to accept it was a poor choice of mine. I also see their website is no longer in existence. I paid over £100 so not cheap. One other reviewer claims he/she had a response saying negative reviews are of no concern. Not a good attitude and it would appear these negative reviews have taken an effect now!!
GBGBA couple of years ago I bought a volcanic lava bracelet which I thought was very good quality, and the service from Stone and May was good as well. For Christmas I bought my husband a tigers eye bracelet and onyx bracelet. They were packaged well and well presented. They arrived in good time and tracking was provided. I was happy with products and service. I have just bought another 5 bracelets; moonstone, howlite, angelite, amazonite and another volcanic lava. Again, tracking was provided, they arrived in good time and I absolutely love them. I placed my most recent order over 2 orders on the same day. I qualified for free shipping in the 1st but charged on the 2nd. I emailed them and they combined shipping and gave me a refund for the shipping fee I paid. Thank you for sending these beautiful jewellery pieces and providing a consistently good customer experience 🙏
GBGBHad a bracelet for many years but in December it finally broke but hey on the bright side it's got a lifetime guarantee so I emailed them straight away but nothing and now I see after waiting for a response I see that you can't even see the website so it looks like I have to throw it away a shame really as I loved it
