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United KingdomUPDATE 16:07 FIXED!Thank you, your guy stayed until fixed. Issue with one of the boxes.....phew, we are back online. Many, many thanks!Changed over yesterday and not connecting at their side, engineer not connected correctly. No internet now for 24 hours, said it will take 2 days for an engineer to be out. Just kept quoting contract details to put sending engineer out sooner. Have a medical need and they want me to get my GP to sign a form for £30 until they will put as a priority.Absolutely shocking service, do not care about customers having a connection, fob you off saying it's in the contract.WOULD NOT RECOMMEND Hounded for a month by sales guy, then rubbish service.UPDATED REVIEW:Make sure the new customers internet is functioning before instructing the last provider to cease contract.
United KingdomSubject: Thank You for the excellent service.Squirrel Broadband.I wanted to thank you for the outstanding support I received during my recent connection. The engineer was very friendly and walked me through everything that would happen after the installation. He explained that setting up the router would be easy and straightforward, but reassured me that I could call for help if I got stuck.After two failed delivery attempts, the router finally arrived, and I’m now up and running—happy and connected!Thank you again for the smooth process and for the engineer’s assistance.
United KingdomQuick easy installation, The customer service is so much better than KCOM’s aswell. in so glad I changed the speeds and price are just so much better than my previous supplier
United KingdomBroadband is great customer service is shocking they were rude and patronising inwill be leaving when I can
