SportFits

Delivered in time as per schedule, trouser looks good quality

Do not buy from here. I waited weeks for my Fjällräven items, only to receive a random email stating they had received my 'return request'—which I never even made! In the meantime, the items went out of stock, so I missed out completely. Save yourself the frustration and shop elsewhere.See the response below! They did not even offer to resend it. Return money is not the solution. It is convenient for the company. Not for the customer. That is why you got the one star. You where not offering a solution.

Placed an order (order number SF1379297) 10 days ago which was supposed to be delivered in 3-5 days. Yet, the shipping label was created with DHL but the parcel has apparently not even been handed to DHL. I haven’t received any further update regarding my order. Called them but is only in German. Sent them a email but haven’t got a reply yet. Update (17 Mar 2026): I appreciate your reply, and I thank you for updating me with many information that are completely news to me. I too did sent DHL a email on 9 Mar 2026 for enquiries, but I was told the next day that they had not received the parcel from your company. I immediately passed on DHL’s reply to your colleague to whom I had managed to reach by email. I wasn’t informed about the parcel being damaged - not by DHL and not by your colleague (whom I could reach via email). I must say that if it was the case, it would beg the question as to why I wasn’t informed in the first place because if DHL refused to accept the parcel because it’s damaged, the parcel must have been returned to your company’s warehouse, and your company must have been notified. I do very much appreciate your gesture of offering me a goodwill as compensation (although I haven’t yet been notified by email about it and this too is completely news to me), but what I’d truly appreciate is a full refund because as of today (18 days since I placed my order and 11 days since I notified your colleague about the problem with my order), I still have not been refunded or notified about the refund even though I’ve already requested for it. Since 7 Mar 2026, I’ve sent a number of emails to your colleague, but every time I was only told to be patient as investigation was being conducted. I only learned about what had happened to my order here from your reply on Trustpilot today, and I still haven’t been refunded or notified anything about my refund, which I had requested. Is this reasonable or professional in your opinion? I want to be fair and keep everything factual. So, I’ll keep this message updated when I eventually get refunded from your company. I look forward to receiving an update about my refund. Kind regards.Update (19 Mar 2026): Please be informed that I have still not yet received a full refund from your company although I sent yet another email two days ago to urge for my full refund. Having consulted my banker and lawyer, I was advised to send your company a Final Notice by email before I proceed with my bank and initiate a Visa Chargeback for “Merchandise Not Received” and provide our correspondence as evidence of your refusal to refund a non-delivered order. I sent the email today already. In addition, I was advised to file a complaint to the European Consumer Centre (ECC), the German Consumer Organisation (Verbraucherzentrale) and the Center for Protection against Unfair Competition (Wettbewerbszentrale) about this incident for potential malpractice and fraud. I’ll do that after I initiate a Visa Charge back. I’ve been patient and reasonable the entire time. Under EU Consumer Law (EU Directive 2011/83/EU), your company is responsible for the goods until they reach me. Since your company’s contracted carrier DHL never took possession and your company’s admission on TrustPilot that the parcel was damaged before being handed over to DHL, this is a fulfilment failure on your part, and I am not legally required to wait for your internal investigation with DHL or your warehouse. At this point, I see absolutely no reason at all that your company is still upholding my refund and continuing to stall my request by telling me to simply be patient as investigation is ongoing. Update (24 Mar 2026): After sending them several emails over the week, I finally received a response on 20 Mar 2026. I was told that “my refund had already been approved, but the refund was currently with their accounting department and must be processed manually.” Today, it’s 24 Mar 2026, and yet I still haven’t received any refund from them. I filed a complaint to TrustShop.com about this incident yesterday, and I’ll give them a few more days to “manually process my refund” before taking further actions. Whatever excuses they have offered me so far do not justify their withholding my refund for I placed my order nearly a month ago on 27 Feb 2026, and I still have not received neither what ordered nor my refund. They have the legal responsibility to refund the customer without undue delay under EU Directive 2011/83/EU. This is a blatant violation of the EU Consumer Law.Update (31 Mar 2026): Stil no refund has been made as of today. TrustedShops investigation initiated. Complaint filed to European Consumer Centre France. Criminal complaint filed to Police in Passau for suspicion of commercial fraud (§ 263 German Criminal Code).

SF1405343: Wonderful experience with fast delivery. It arrived in Italy after just 3 days. I'll be ordering again in the future.