soundstorexl.com

I purchased a House of Marley Soul Rebel turntable from SoundstoreXL, delivered earlier than expected, and it is a good product as described.

I received a damaged item or someone opened it during transit, I sent it back without any issues. The customer service team was brilliant so they should get 5 stars for professional and quick response time.

Nothing wrong with the products but customer service has been the worst both in terms of lack of knowledge, misleading advice and impoliteness (when asked to take some responsibility to at least acknowledge their mistakes). I bought a record player with promise that it would be able to connect to another device (speaker) of mine. Turns out it didn’t, and by simply googling around myself I figured out why - not a product issue but just a non-knowing and misleading seller. First hit. Second hit - when in contact with customer service they argue that the speaker should indeed connect to my device (despite that I filled them in on the technical info I had come across) so they ask me to return the product for a reclamation. The product gets damaged in transfer and the company returns it to me, simply stating what I already knew - there was never a product issue. Turns out I had just gotten the wrong advice and info, again. When confronted with this, they refused to even in words acknowledge the faults on their behalf and put all blame on me as a customer. It all left me with the experience of a desperate and bogus small business - not the big expert they’re trying to market themselves as.

Before my purchase, I had to send an email with a question and I got an answer from the customer service the same day. My package was also packed up and delivered only two days after my purchase, which is very impressive with the Black Friday chaos. I bought a record player, which arrived with very good protective packaging, and is great quality and exactly what was shown on the website. Very happy and I would definitely not hesitate to order form them again!