SIXT Hrvatska

Rented a car through Easyterra for a week at Sixt, with extra coverage. At the counter in Zadar they mentioned that due to system requirements they had to select a coverage in the computer that costed approximately 326 euro extra. But since we already paid and booked with Easyterra (for only 133 euro rent AND coverge for 8 days), we did NOT have to pay this amount of money. However, we had to sign in order to get te car and they could not change it in the system. We honoustly, everything would be fine without any extra costs. Of course it is stupid of me to believe it, but when a lady at the counter tells you this story 5 times, in the end you'll sign. Coming home from holiday, the amount WAS charged. I have been in contact with Sixt Zadar multiple times since then, but they won't do anything about it. So if you ever rent at Sixt Zadar, which i highly don't recommend, make sure you don't sign anything else than you agreed on.

Don't use SIXT Croatia would be my advice. No interest in recording damages when you collect car (wonder why?). Tried to lie and tell me my third party insurance wasn't valid if I did have to pay for damage. Then extortionate damage charge for tiny alloy scuff that was most likely already there if I hadn't been rushed during the collection. Then to top it off unexplained deductions from my deposit on top of the rental and the damage charge.

Absolute joke this company is. 82% 1 star reviews and I understand why. When I booked the car online it was circa €280 by the time they were done scamming me it was closer to €800. At the counter I was told I need a deposit which I gave, when I received the invoice later that day it had €350 of premium insurance added. I emailed Leona at customer services 3 times before I got a reply and then told I signed the contact and all was pre approved. This is WRONG, it is fraud to tell someone they are paying a deposit and charge them for something, I explicitly stated no insurance. Customer service is now saying they can’t do anything, the guys at the counter in the airport washed their hands with it, manager won’t reply to emails. What a terrible, terrible business. I’m sure I’ll get some response to this saying it’s been dealt with, which it hasn’t. AVOID THE SCAM GO WITH ANY OTHER CAR RENTALS!

We got one of our worst experience hiring a car ever. The people working there got very rude and put a crazy pressure on us to force us to go with the full insurance package, what we didn't want to take. They refused to let us pay until we agreed to take it. I strongly recommend against renting with this car rental.