Simons

I want to start this review off by saying that I absolutely love Simon's. The selection of clothing for men, the discounts during their sales, and the entire experience is premium from start to finish.Unfortunately, however, in the last few weeks I've found their customer service team go from super responsive and helpful to abysmal. I frequently don't hear back about order inquiries and have to phone their team to get support - something that was never an issue a few months back. Furthermore, they've just started to ghost me entirely on order statuses which I find increasingly frustrating and has begun to impact my overall view of Simon's. I want to love them, but the lack of support or 2-3 hour phone wait times makes it extremely difficult.

I LOVE this department store! So refreshing to have a store like this open since we lost Sears and the Bay. Many of the clothes and items are sustainable, and the company itself is eco-friendly, and price points are very reasonable for today's over priced market. Excellent quality clothing, and the customer service is impeccable! They also have the nicest boxes and even the online purchases are packaged aesthetically! Highly recommend this Canadian store with products and designers that are also Canadian made and sustainable! Can't wait to go shopping here again!

Unfortunately I can't rate the product that I ordered online, since it never showed up, and Simon's is dragging their feet to send me a refund or another package. I've received one email saying they are investigating the issue and that it is the fault of the delivery company, as to why I haven't received my item (silk pillowcases). That was 5 days ago. It has been a month now, since I placed the order.

One star, for selection only. The last two times I have been there, two different locations, I have been standing in line waiting to pay, purchases both close to and over $100. Square One location in September, four people behind cash, one cashier working. Lineup of five people, took ten minutes for me to be rung through. Last week, Rideau Center location, three people behind cash, one cashier working. I am standing in line to pay, a man walks over and buds in front of me and the one attendant asks how she can help him , she leaves the desk and she proceeds to help him on the sales floor. Unless I am missing something, without us, your paying customers, there is no you. I have cancelled my account and have provided the reviews to the secret shopper company I work for. I will never shop in one of your stores again.