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Unfortunately I can't rate the product that I ordered online, since it never showed up, and Simon's is dragging their feet to send me a refund or another package. I've received one email saying they are investigating the issue and that it is the fault of the delivery company, as to why I haven't received my item (silk pillowcases). That was 5 days ago. It has been a month now, since I placed the order.

One star, for selection only. The last two times I have been there, two different locations, I have been standing in line waiting to pay, purchases both close to and over $100. Square One location in September, four people behind cash, one cashier working. Lineup of five people, took ten minutes for me to be rung through. Last week, Rideau Center location, three people behind cash, one cashier working. I am standing in line to pay, a man walks over and buds in front of me and the one attendant asks how she can help him , she leaves the desk and she proceeds to help him on the sales floor. Unless I am missing something, without us, your paying customers, there is no you. I have cancelled my account and have provided the reviews to the secret shopper company I work for. I will never shop in one of your stores again.

Customer service, buying shoes for my son ,I gave up and left ,they brought wrong size and didn't follow up so we just left
I shop occasionally at Simons, but find the lower priced clothing, not big enough and I’m not overweight. I have been watching crave and the Simons ad comes on. It is so incredibly annoying. These people flying all over the place and at the end you can’t even understand what it’s being said. Just had to voice my opinion.