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I found a car on their website and reserved it online. 3 days later, I was at their showroom in Chelmsford for a test drive etc. I then drove down and collected the car a few days later. The whole process was seamless and straightforward. A special mention to both Benneth and Andy who were just excellent from start to finish. They answered all my queries promptly as well as affording me with very good customer service. They certainly made light work of 'the second most expensive purchase' a household can make! All in all, it was a very good experience. I would definitely recommend Saxtons in you are in the market for a great car and want the customer service to match!
We have now been using SAXTON for over 15 years. We don’t consider going anywhere else. James has always provided a truly personal service from start to finish with attention to every detail. Nothing is too much trouble – thank you
I would like to extend a huge thank you to Jenna Dinnes (Business Manager) and Michael (Sales man) for the outstanding guidance and support they provided during our recent car purchase with Saxtons4x4. The level of support was exceptional from start to finish. I needed to purchase a new vehicle after being involved in a no-fault accident, and unfortunately, just 48 hours before collection, I was informed that my finance application had been declined due to existing finance on my previous car. The disappointment I felt at that moment was overwhelming, especially as it would have taken a further 3–4 weeks for the finance to be fully settled. My husband suggested applying for finance in his name, which meant everything had to be completed within just 24 hours. I clearly remember Jenna emailing me to say, “I will do my best,” which gave me both reassurance and hope during a very stressful time. True to her word, she made it happen, and I was absolutely overjoyed—especially as I needed the vehicle urgently for work. As agreed, my husband was able to collect the vehicle on time, and throughout the entire process, both Jenna and Michael kept us consistently updated. Their patience, professionalism, and truly outstanding customer service did not go unnoticed. In all my years of purchasing cars, this experience has been second to none. I cannot recommend Jenna, Michael, and Saxtons4x4 highly enough.
