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GBGBI recently bought a rituals candle from John lewis (oxford street) but they didn’t pack it nicely for me; they didn’t have any gift wrapping available. It was a present and it really mattered so I found a rituals store right opposite, walked in and asked if I could get it gift wrapped. I offered to pay but the lady (her name was Dina I think) immediately offered to wrap it beautifully and all for free! So pleased with the wonderful customer service! Thank you for helping me make my friend’s day so special
IEIECandles smell "nice" for hr or so then nothing but wax smell then.. Not worth money
GBGBCalled the customer service centre due to a spray item that I’d bought in store, which had stopped spraying. Stephanie was super helpful and polite. I was asked if I would like a full refund as the item is sold out in stores however I opted for a gift voucher. Super customer services
GBGBI just can't praise the Rituals branch at Teesside Park highly enough. The store is always immaculate and each visit is such an enjoyable experience I keep popping back. All the staff are professional but a special shout out to the Assistant Manager and Amelia. You both were so helpfully and Amelia thank you for the advice on the products. X
