Rhenus Home Delivery Deutschland

Matt

1.0

Absolute worst service one can get. This the 3rd time I have received a shipment with Rhenus, from 3 different companies, and not 1 has worked out as communicated! The latest one, the driver arrived outside of the delivery window, rang the doorbell, I let him in, he unpacked, repacked and left without saying anything. After several calls, he said he forgot a package and had to return to warehouse. The warehouse is a 20 minute drive away, but he took over two hours. Why are companies using them? You do realize that the way they treat us, reflects directly on you! Stop using Rhenus!

Radhika Putty

1.0

I am writing even before receiveing the delivery. A lady calls me today for the scheduling appointment for delivery and in the end sarcastically says "I should learn German". And the entire conversation she talked as if she is doing me a favor. If you want to service only German speaking customers, Please inform it to your vendors and stop putting the customers down. Ever heard of diversity?

Sonay S

1.0

Absolutely terrible service. They were supposed to deliver Ikea kitchen installation pieces to our Berlin apartment and they claimed the 50m away parking spot was not close enough and didn't do the delivery. Their attitude was absolutely terrible and they even lied. When they were waiting at the end of the street( cause they dodged the work they needed to do right?! they were chilling at the end of the street) I told them a parking car left and there is more room on the street, he said he will turn and come to the one way street out apartment is on, started driving didn't come back. Absolutely disgusting behaviour. After the bad first experience on 4th Jan 2024 in Zehlendorf, they sent a much more competent team on 8th Jan 2024. Second delivery went very smooth, I want to thank the second delivery team a lot, they were very nice. It is such a relief to have this kitchen items delivered.

Sarah

1.0

One star for the poor guy who delivered my sofa from Emma who was absolutely sweating cobs! He looked either very unwell or totally up against it. The live tracker rate kicks in when they make the first drop didn't start until we'll after my delivery tome was scheduled. My sofa was delivered hours after the scheduled time and the product was damaged. It is hard to say if this was a delivery issue or that its something that's happened in the packaging warehouse. I had a part missing however I was delivered all parts they were given. I tried calling the number of the driver to check this but there was no answer. Even though the delivery guys were sound I get the feeling this isn't the most professional operation.