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United StatesI purchased a home a couple of years ago that included a Rheem water heater. The unit has failed prematurely, well within what any reasonable consumer would expect for a product of this nature. The tank developed leaks at the bottom and at the valve, rendering the water heater unusable. Here are the details: Model Number: XG50T06EC38U1 Serial Number: Q051824708 Manufacture Date: 30 JAN 2018 Issue: Tank leak at bottom and valve While I understand Rheem’s Limited Warranty is non-transferable, many states—including Texas—recognize an implied warranty of merchantability, meaning products should function for a reasonable period under normal use. A water heater failing this quickly does not meet that standard and strongly suggests a manufacturing defect. I contacted Rheem requesting goodwill assistance (such as a discounted replacement or parts support), but was informed they do not stand behind their products in these situations. This is unacceptable for a major brand that promotes quality and reliability. Desired Resolution: I am requesting Rheem provide a goodwill solution—either a discounted replacement unit, parts support, or another reasonable option. A failure of this magnitude within such a short timeframe undermines consumer confidence and brand reputation.
AustraliaNot a good experience and expensive call out fee. Spent $800 trying to fix a 2.5 year old hot water service. Problem not resolved and technician who phoned was quite abrupt
United StatesI bought a 50 gallon heat pump water heater (ProTerra) thinking I would save some energy and get some government rebates. The hardware works fine, but they have rigged the software to get a really great energy rating from the government at the expense of users running out of hot water. A 50 gallon water heater should be fine for only 2 people, but it is not when the unit is set to "Energy Saver". To make this clearer in real world terms, it took 1 hour and 36 minutes for the hot water supply to fully recover from a 10 minute and 30 second shower. In addition to the heat pump, the unit has resistive heating coils. "Energy Saver" almost never uses the heating coils, and the "High Demand" setting uses them way too much. If I could get to the internal settings in the software, I could make this work in a proper and efficient way, but when I called Reehm, they said there is no way to fix this, and suggested there was something wrong will my installation (there is not). A partial work around to to pay my plumber to come back and install a mixing valve that will allow a higher temperature setting on the heater. This would be a less than perfect solution for a poorly programmed unit. I ran a test to see how long a shower I could take, starting with a fully heated tank. I ran out of hot water in 34 minutes using the Energy Saver setting.
United StatesWe had to replace the water heater 5 years ago. the house is only 12 years old. Then yesterday, the plumbing company discovered that the Rheem water heater was cracked and leaking. This one was only 5 years old. Then we had to pay an additional $2000 to have it replaced. This is a ridiculous situation and the quality of Rheem products is abominable!!!! Do not by from this company. You will wind up replacing it over and over again. Our house is only 12 years old and we have replaced the water heater twice.
