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GBGBWe booked Jason via Rangemaster. He was superb. The two ovens in our Rangemaster 110 had both cut out within minutes of each other at an awkward time … four months ago. The company we first booked had sent us a gas engineer who ordered, and then fitted, new parts but — as Jason pointed out — they were the wrong parts, which is why the ovens still failed to work, after the first engineer’s visit. Jason was courteous, quietly competent throughout and rapidly sorted out the problem. Both our ovens now work. Thank you.
I inherited a fairly old and obsolete Rangemaster Classic 90 from a house I bought. The wok burner finally gave up the ghost. Rangemaster were helpful but had to pass me over to Repairtech for out of warranty and obsolete cookers. Kate Butler from Repairtech handled my case and arranged for an engineer, Charlie, to come to my house. Kate was excellent and managed my situation well, taking into account all my disabilities and health issues. It did take a while to arrange an engineer as both Rangemaster and Repairtech did not typically have engineers based in the southwest. Unfortunate but I didn't mind as the rest of the cooker seemed to work. Charlie, the engineer, visited today and replaced my wok burner though it seemed like there may have been a few more complications than expected (just a guess on my part). He also checked the other hobs and both ovens and confirmed all was well with them too. Really wonderful service! Charlie also gave my guide dog a big fuss, which made her very happy! Thanks again to Kate and Charlie for their help!
Three years ago we had an intermittent smell of gas from our Rangemaster range cooker. An engineer came out From Repairtech, organised by Rangemaster, a delightful man. He pulled out the cooker and tested connections behind and took off the hob and tested those connections. He could find nothing and left. I didn't blame him as the smell was intermittent. I had a service for the oven a couple of months ago as it was getting slower to heat up, and it was the same man. He replaced the door seal but I don't think he did anything else. He commented that the flames on the hob were looking a bit yellow and told me that if they went totally yellow I would need to buy a new cooker. And charged £250. I really wanted to get to the bottom of the smell of gas which had not gone away. I had read on the internet that it was probably the hose from the cooker to the gas supply. I did not want to have Repairtech back as I didn't think the engineer was that competant. I found an independent engineer who came this week. He pulled out the cooker and immediately noticed that the connection hose from the cooker to the gas supply was upside down. Something the Repairtech man had failed to notice. He replaced it. Everything else appeared to be OK but when he checked the hob, he found that it had not been screwed back properly and the burners were standing proud of the top. He thought this could be the cause of the yellowish flames. (I would not ever have noticed if the Repairtech man had not pointed it out) He tested throughly. He spent three hours making sure that the flames were definitely blue. He also tightened up the door to the cooker. So the Repairtec engineer had failed to spot the hose was upside down, should have known that the hose could have minute perforations and changed it. And he failed to tighten the door when doing the "service". And he had left the hob not having screwed it down properly 3 years ago. So I have paid Repairtec around £400 for a door seal and nothing else. It is now working fine, the tightening of the door has made the oven heat quicker and there is no smell of gas. Date of experience: 14 February 2025
I had my 9-year old Rangemaster gas cooker serviced for the first time. Repairtech arranged a date for me within a few days of me contacting them. The service engineer was very thorough and helpful, which gave me confidence that my cooker will continue to work well for years to come.
