Rebel Internet

Rebel have been very great during the initial setup processes and with support following. We're in a crappy situation where the annoying building management company refuses to allow fibre lines to be installed on the building, despite it needing to happen eventually. Rebel were one of the only companies that understood this and offered us DSL fibre without randomly changing it during the setup process and then making us wait weeks for pointless fibre installs that were never going to happen. We were able to get quick communication from them and have the setup work great from then on.Their routers are great for just plugging in and doing the job, but they are locked down to only allow management from the Plume app, which can do your basics but isn't too useful for "advanced" users. You can use your own router easily though, as their website offers all the info you'd need. We had a problem happen recently on a Sunday afternoon, and it's worth noting that Rebel's support hours are Mon-Sat, 8am-8pm, so we had to wait for the next day for support, but first thing on Monday morning we had direct communication and an engineer visit booked which resolved the problem. It's also worth noting that you can only text them or arrange for a call-back, or email, so there's no direct number to dial. This wasn't a problem in my experience though, as all methods we used were responded to fast and with great service.Big thanks to Dhivya and also Justice for the help they have me during this period, I really appreciate it.If you want internet that just works without all the crap you have to go through with larger ISP's then I can't recommend Rebel enough, they're awesome.

I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication is excellent from the works go. Couldn't rate them highly enough. Who knew companies like this do exist today! Thank you.

We were with Rebel because they offered a monthly contract, in advance of fibre soon to be installed in our area. We had spent many years with various big broadband providers, trying to get a decent signal. They all promised the earth, but certainly didn’t deliver. Even with our old copper service, Rebel delivered in every single way and we had the best connectivity that we had had in the 14 years that we had been in our home. Today our new fibre service was connected and we have been so impressed with everything. Gold star from us for:* Customer Support - outstanding! We dealt with Justice who was a pleasure to deal with. Rebel should be very proud to have an employee of this calibre.* Communication perfect throughout * Effective updates throughout* Last, but certainly not least, the signal is so much better - we are delighted. We are so pleased that we chose Rebel. We would like to give a special thanks once again to Justice who was outstanding in her communication and assistance.

Rebel internet excels at customer service. I cancelled my internet (because I'm moving to a different area and can't take it with me), and the cancellation process was by far the most painless and easiest I've ever experienced. Massive thanks to them not only for the excellent internet connection I received, but also for putting the customer experience first in all of their dealings. Highly recommended.