Public Mobile Inc. is a Canadian self-serve, prepaid mobile brand which is owned by Telus.
USUSI started with public mobile because the price was so great. After a couple of weeks my phone stopped working no texts and no incoming phone calls. I lost work because I had no incoming texts or phone calls and my company couldn't get ahold of me to give me the extra overtime. So I lost money. I didn't know I wasn't getting phone calls and texts until somebody told me that they repeatedly tried to get a hold of me but couldn't. Because I couldn't get texts I couldn't log into my account because it needed to send me a code by text. After about three hours of trying to log into my account because I couldn't get text and I couldn't get the code and I couldn't put the code in I have switched and gone back to a regular ordinary phone company. You cannot get a hold of a human being to get help. There is absolutely nothing you can do to get any help. If you can't log in, you can't get into the community where there is supposed to be help. They aren't much help either and it takes a couple of days. I would highly recommend do not go to this company. It isn't worth the savings.
CACAThe system is not accepting my already activated and non renewed sim card for a new subscription. Have to buy new simcard if I want service. I am logged in yet cant see my account information, billing history , coverage ... Its only offering me to subscribe again. I said id give them another chance, but the customer support is useless, the website errors out at any card , if id mot know enough , suckers have my card data in their system and I get to say it failed to subscribe me but instead it fished my credit card and name and .... Waste of time !
CACAGood luck speaking to a real person, and the bot is useless. You have to go on a computer and dig to figure out how to open a ticket (keeps taking you back to the bot and you have to know what to say for it to give you a link to open a ticket), and you have to have an active account to open a ticket otherwise it won't let you. I still can't get help. I'm normally a super chill person so imagine how frustrating it would be for someone who has higher expectations?
CACASomeone was trying to hijack my number. I contacted Public Mobile. They did nit help solve my issues. I was forced to switch providers to find support.
