PostNord Oy

I had package sent to me on Tuesday. It is delivered overnight from city to city. Good so far. But then it arrives at my own city on Wednesday morning, and my tracking number tells me that it is "stored" for no explained reason, until Friday when it is to be delivered. Friday rolls around, and the package starts moving, and then the tracking number tells me it will arrive on MONDAY?! This is so frustrating. Multiple times the delivery date is changed, and when I try to use the app to contact the chat, it just gives me an error.And to top it all off, the delivery was meant to be home delivery, but then on Wednesday they send me link to confirm the destination and only option is a pickup point that is far from my home. Absolute clown show from start to finish. Now let's see if the package even arrives on Monday, or if they once again change the delivery date.

The delivery service is terrible. The app barely updates any information, so I cannot properly track where my parcel is. Shipping from Sweden to Finland takes even longer than ordering something from China.I have no idea when I will actually receive my package. This has been a very disappointing experience. A delivery service should provide clear, frequent, and reliable tracking updates.

Yesterday evening around 8pm at around Itäkeskus, a PostNord courier called my friend claiming he was outside with our 20kg package. We immediately went downstairs, but nobody was there. My friend called him back, and instead of trying to help or verify the address properly, he kept insisting that he was "outside" and that he "couldn't find us". He then hung up on her while she was still speaking and updated the tracking status to something like "customer could not be reached".This is supposedly a HOME DELIVERY service. We paid for the service. It is the courier's responsibility to locate the correct address and actually attempt delivery, not just make a phone call and leave.After that, I called the courier myself. He said he was at a parking lot near our building in Itäkeskus. I told him to stay there for literally a couple of minutes while we walked there. We went out immediately and called him again, only to be told that he had already left because "he had to go". Once again, he hung up the phone while I was speaking.The entire interaction was rude, dishonest, and extremely unprofessional. It honestly felt like the courier never intended to deliver the package at all and simply pretended to attempt delivery so he could leave quickly.Now, because of his behavior, we have to go to a pickup point and carry a 20kg package home ourselves.One of the worst delivery experiences I have had.

PostNord lied multiple times about the shipment.- First, the delivery driver called me and said that the door was locked. I told him that I would go downstairs to open it.- When I went outside and called him, he said that he could not find my apartment. After I gave him instructions, he suddenly hung up on me.- I called him again, and he said that he would come back later after another delivery nearby.- Later, he rang once so that I would call him back again (to make me take phone fee). He said that he was in the parking lot. When I went outside, nobody was there. I called him again, and he said that he would deliver the package tomorrow. - However, he had already updated the app with “recipient unreachable.”- The day after, the package is at the nearest pickup point. It weighs 18 kg, and the pickup point is not near my home. It is very difficult for me to bring it home by myself.