Pier Import

It did what it was supposed to do, but the experience felt a bit disjointed. I wouldn’t call it bad, just not especially smooth or polished.

The customer service communicated the stages of my order effectively. The delivery guys were so polite and nice. Assembly was done seamlessly and even helping us to put the furniture protective sticker on the feet of the table. And the table itself is beautiful. Loving the imperfections of the wood. Fits perfectly in our dining area.

I had made two previous purchases from Piers Import both were very good. Ordered two chairs. Delivered on time. Outer packaging OK. Inner packaging OK. When unwrapped found that one Arm was split. Claimed same day by email with photo. They have now asked for the same information four times. Going to Paypal with a dispute. 5/06/24. Pier Import have terminated the conversation on the supply of damaged goods. The have also placed the responsibility for repackaging on me. The English dicto " Don't know their bottom from their elbow" comes to mind. 10/06/24. Response from PierImport through PayPal. "We did not receive your email claiming damage to goods". Says it all about this organisation really. I have now sent the photo for the fourth time.

Great raw coffee table bought to Denmark, and even better service & help during the whole buying / shipping process ***** THANKS FOR GOOD SERVICE :-)