Pier 1 Imports

Purchased a Christmas ornament on 12/14. Started following up on 12/21. To date I still have not received the Li Bien Christmas ball. I have received two separate automated responses stating I would hear something in 72 hours. No phone number (red flag), only email. Had to get my credit card company involved. Needless to say, won’t be purchasing from them in the future.

Do not purchase from Pier 1. They have zero customer service in the event they mail a faulty product. I received a piece of furniture that was missing 2 pieces. They only give you an email address that responds with AI. There is no live support.

What happened to Pier 1? It was one of my favorite furniture stores when In opened in the 90’s. Quality products with some good deals if you shopped right. Now it’s a money grab for the smaller novelty products and cheaply made larger pieces that lose there shine with manufacturer faults that quickly become apparent once in use. The brick n mortar store closed down several years ago in my town and looking at the reviews regarding their website ordering makes me realize that they are a business best left in the past.

Hi. This website is a scam. Once paid with PayPal they even take more money from the account than the website indicates the cost is. You never receive any email with order confirmation and you never get the product or get any answers from them. Avoid at all cost.