At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.See more
I tried calling this morning because I didn't get any reply from an email I sent regarding my order that I received. Their voicemail told me to press one to leave a detailed message but when I did it went back to the same message over and over again that all sleep experts were helping other customers. I'm a repeat customer, but am very disappointed with how much the company has changed since my first order in 2021. It would be nice to be able to leave a detailed message, but then again I sent a detailed email with pictures but never received a reply. I hope this review will motivate Personal Comfort to reach out to me.
The delivery team has a lot to improve upon. When investing in a bed at this price point, we naturally expect a smoother logistics process. We ordered the bed, and while the base, remote, plugs, and waterproof cover were delivered two weeks later, the mattresses arrived a week after that. There was a bit of a mix-up with the third-party installation service we paid extra for; they initially thought they were only responsible for removing our old mattress. After clarifying with them, they were able to set up the new bed. Additionally, we ran into some trouble with our sheets being sent to the wrong state, which delayed their arrival by six weeks after the bed was set up. I believe that with some adjustments to coordination and communication, future deliveries could be much more efficient. When it comes to the bed, it took some time to adjust the settings so that both my husband and I could feel comfortable. Once we found the right settings, we really enjoyed it. We had a Tempurpedic bed before this one, and I hope this new bed won't sag in the middle like the previous one did.
Love the bed. I received the shipment and one of the bases were damaged by the shipping company, I called customer service and they took care of it right away. Thumbs up to customer service and my salesman, Russell. Only issues I have is, that I thought the top foam layer was going to be like memory foam from the video I watched.
Bed is wonderful! no pains upon waking up. Customer service is great too!
