Optical Center

I have been trying to remove my home address from the mailing list of the 'Optical Centre' repeatedly to no avail. They keep sending letters addressed to someone else at my home address. I tried phoning - its answered with a recorded message asking you to leave a message. That didn't work. I tried emailing using their customer contact form on their website - it won't recognise the code in the required field and so when you hit send it isn't sent. I do not want to register as the last thing I want are further junk emails from them trying to sell me their eyewear - please Optical Center can you respect that I'm trying to save you money by asking you not to send me out what I don't want. Thank you

I’ve Just been to their Charlton store, SE London for some advice on eyewear and also needed new soft nosepads on my old prescription glasses. The staff were very friendly and changed the nosepads for me for free. So, 5 Stars from me for those lovely ladies. Thank you…

I am writing this review to share my less than satisfactory experience with Optical Center. As someone who relies on glasses for daily activities, I expected a professional and efficient service. Unfortunately, that was not what I received. Firstly, the appointment scheduling was a nightmare. Despite having a scheduled appointment, I was kept waiting for an extended period. This lack of respect for customers' time is unacceptable. Secondly, the staff seemed uninterested and lacked the necessary knowledge to answer my queries. Their lack of professionalism and customer service skills was evident throughout my visit. Finally, the quality of the glasses I received was subpar. Despite the high price, the glasses were uncomfortable to wear and the prescription did not seem accurate. This has resulted in discomfort and further strain on my eyes. Overall, the service provided by Optical Center was disappointing. From the scheduling issues to the lackluster customer service and poor product quality, the entire experience left a lot to be desired. I would advise potential customers to consider other options before choosing Optical Center for their eyewear needs.

Edit: Could get refund. Nobody answers customer support! Been a week since my last order, unable to track it nor talk to anybody. Even visited their Tottenham Court Road showroom,nobody has a clue! I hope I'm not losing money