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United KingdomMy absolute favorite place to get my makeup kit sorted!
South AfricaBest experience doing my make up at the Nars store Sandton city with Nico
CanadaI bought NARS Light Reflecting foundation. It is very runny and watery. The issue is not what is in the bottle but the bottle and cap itself. It does not seal closed properly, so it spills everywhere if not upright. Whether I twist or push down hard, it does not seal. When I travel I have to tape the cap on and wrap it in a plastic bag. That’s ridiculous for any fluid product, let alone a high end make up. I emailed the company and while they initially apologized they made no suggestion on fixing the issue. I wrote again and they asked for a receipt. I did not have my receipt but asked for an address and name of a contact to send them their flawed bottle and cap. They did not get back to me. You can’t sell fluid in a bottle with a cap that does not seal closed. Full stop. I’ll never buy another product from NARS again.
United StatesLipstick came damaged. Sent email and they immediately said they would send a replacement. Asked me to confirm my shipping address which I thought was an odd request since they had it on file. Regardless, I provided this to them and they then completely ghosted me. Oddly enough, I received an email a few days later stating since I never confirmed my shipping address they were closing out may case. What?!?! So then I tried to call, the phone picks up with only a barking dog in the background and no human to speak to. Stayed on the phone for several minutes and still nothing. Hung up and called again and the exact same thing happened. Frustrated, I tried texting which was only AI and completely not helpful. Finally got it to understand I wanted to talk to an agent and they made me repeat my name 4x (not even kidding!). Again and again, they asked for my first name, then last name then email address. Just over and over again, the same questions. I really think this is Nars' way to get the customer to give up! Even if the lipstick had not come damaged it is completely over priced. Extremely small, almost looks like a sample product.
