My Animal Trace

Beverley

United Kingdom

1.0

I ordered and paid for a new animal trace tag on the 28th August and have had no confirmation of order and three weeks later we still have NOT received the tag, yet the monies has been confirmed paid by credit card.

Damon C

United Kingdom

1.0

Horrendous... everything from (lack of) customer service, the site and actually any value for what you pay for! It's like this company exists as a front to scam you out of your money and then disappear into the ether! A very convoluted mechanism for signing up, no clarity on what you are actually paying for, certainly nothing of substance once you have signed up and that includes zero responses from anyone - just an email auto reply to inform you someone from the team will be in touch. Over 2 months' later and still nothing - I've had to chase but I'm not holding my breath that anyone will respond! Give as wide a berth as possible - you have been warned! UPDATE: Send an email and write a negative review, you get a response. No explanation as to what happened but I'll take the fact that I got a response at least.

Joe warke

United Kingdom

1.0

This website is terrible to navigate, I've managed to sign up as a new keeper filled in all my details etc and paid the £30 fee..the money has gone out of my bank, I've had no confirmation that this has been set up or registered properly, when I log onto my animal trace there are no pets registered on my keeper app so what's going on?? No customer service..no response to emails..how is this company allowed to practice? I only used thus company because the breeder used them for the micro chip...will be reporting to defra they shouldn't be operating as a business..

Gary

United Kingdom

1.0

Tried contacting company by email multiple times to update animals details that had been relinquished into RSPCA care. No response from MyAnimalTrace at all. Tried calling the telephone number to talk to a representative only to find the system is an automated one with no option to actually talk to someone. Will try and report to DEFRA and the Association of Microchip Database Operators.