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The worst experience ever!!! They changed the last destination without telling us, then made us pay £5,700 just to let us get our goods!! The whole shipment was for £11,000! We paid more than 50% of the whole shipment value after two months of delay!!
Thought Maersk were crap, WOW MSC blow them out of the water in how difficult they make it to ship containers. In my whole business life i have never experienced such a difficult company to deal with.
It's almost a shame that there isn't a trophy for chronic negligence, because MSC would undoubtedly be the undisputed champion. Our container, which arrived on January 5, 2026, remains unaccounted for. No surprise there, of course: with you, even the most basic tasks seem to represent an unattainable challenge. The legal 10-day period for customs formalities? A concept that, clearly, still eludes you. It must be said that your consistency is truly admirable: managing to repeat the same mistakes with such precision is almost an art form. At MSC, mediocrity isn't a weakness. It's a process. You can tell it's deliberate, cultivated, nurtured. While your departments are bogged down in their own inertia, your clients have to deal with the consequences of your repeated failures. But again, nothing new there: everyone has their role, and yours seems to be to complicate the simplest things.
In fact, they do not deserve even a single star. My shipment was scheduled to arrive in Malaysia by 5 December, and it is now 17 December with no certainty on when the vessel will arrive at the final destination, Port Klang. To make matters worse, the vessel added additional port-of-calls along the way, further delaying the shipment with complete disregard for an already significant delay. I strongly advise against using this company, even if their rates appear competitive—unless you are prepared to have no visibility or assurance on when your goods will arrive, if at all.
