Mr. Rooter Plumbing

The workers did their job but, they destroyed my lawn, sprinkler system and concrete mow strips and the supervisor said their contract does not cover damage caused by their workers. Knowing that they did not advise or allow for contract review but demanded authorization signatures immediately. Next door neighbor had the same job done for half the 48 k price.

I recently contacted Rooter Etobicoke for plumbing service. They sent a plumber named Jason, who was kind, professional, and efficient. Unfortunately, he accidentally left the hot water turned off when he finished the job. Mistakes happen, and I completely understand that, I simply needed someone to come back and turn it on. When I called the dispatcher to request that Jason return, I was met with a very rude and condescending attitude. There was absolutely no customer service or willingness to help. Her tone and approach were unacceptable and left a very negative impression. Because of this experience, I chose not to continue with Rooter. They also quoted me $952 for a repair that I ultimately had done by another plumber for $259. I appreciate Jason’s kindness, but due to the dispatcher’s behaviour and the extremely high quote, I will not be using Rooter again.

I asked for the possible cost and they said maybe a couple hundred unless they found something else. Ezra was very nice. I had a pinhole leak. They brought the pipe part, unscrewed 3 bolts, installed it and charged me over $1000. Then suggested I put in a bladder to release some pressure and replace my water softener and heater and they could give me a deal. I need to win the Powerball first.

Gage did a wonderful job, super friendly and funny.