We’ve been helping over 1.5 million customers get the best deal on their dream phone since 1992. As one of the leading online-only mobile phone retailers in the UK, we work with three of the largest networks to find you a great price on big names like Apple, Samsung, Huawei and Sony. Not to brag, but we’ve also won What Mobile’s “Best Online Retailer” for seven years running, and Mobile News Awards’ “Online Retailer of the Year” for six, so you know you’re in good hands. Interested? Head over to https://www.mobilephonesdirect.co.uk and see what all the fuss is about. See more
Dear lord what an atrocious company. Bought a phone, charging port broke within one year. I had to pay postage to return it to them, where they did not resolve the issue within the permitted 10 days. They never contacted me or anything. I had to phone them to chase up, at which point they sent the phone back saying nothing was wrong. I videod the obvious issue with the charging port, at which point they finally replaced the phone. Well in excess of the permitted time in their T+Cs for fixing a phone. The second phone had a fault with software, so phone calls were inaudible. I again had to pay to return it to them. This time, they took over three weeks- again breaching their T+Cs for time to assess the fault. Throughout this they never contacted me. I phoned them repeatedly, asking to speak to managers etc, but was roundly ignored. Eventually, after 3 weeks, they said they were issuing a replacement phone to be delivered the following day. A further 10 days later, I still had no phone, and still everyone was refusing to speak to me. Finally, I phoned the company who said they hadn't sent a replacement because my model was now out of stock. Why they just decided to do nothing on finding this out is beyond me. After 4 weeks without a phone, they said they would issue a replacement. An agent handed over to their manager to contact me on 22.4.25. On 23.4.45 I had to phone again. The call handler said the manager had 'gone home early' the previous day, not dealing with my issue! They now promise a phone will be delivered tomorrow, but I doubt this. The situation has been fobbed off to their complaints team as all managers still refusing any and all communication with me. The formal complaint I emailed two weeks ago has been ignored and the complaints team say they have never seen it. It appears to just have been binned. There is no justification for a company who so resolutely ignore consumer rights.
Used Mobile Phones Direct for the last four phones i have had or currently got. Even my partner used them to get his phone. Fast delivery if accepted. Thanks guys keep it up
All I can say is that your service is at the highest level. Very responsive staff, everything is explained in such detail that even a child could handle it. Thank you very much. Good luck in your business.
Easy to sort out even number change over. Thank you
