Michaels Stores

dorothy saynisch

1.0

Michael's frame shop lost an old map given to me by my father and not replaceable. I did find, eventually a much lesser quality print, and asked Michael's to cover the cost of the replacement as well as an amount, very re4asonable to cover the difference in quality. After a four month wait, today I had to go and pick up the check which did not even cover the cheap replacement. I will never shop at Michael's again.

John Zaleski

1.0

Michael's happens to be the only store in the Niagara region that sells artist supplies. One in Niagara Falls and another in St Catharines. I have shopped in both stores whenever the convenience of the location is best for me at the time. My concern is art supplies as I am a painter. Each time I go to either store my disappointment escalates from my previous experience. I no longer will shop in any Michaels store from this point forward. Product availability and selection are very poor for the oil painting artist. It seems they are focused on hobbyists more than professional artists. oil color selection is very poor and they also carry one brand of paints. Accessories like paint brushes or brush cleaning products are inferior and many have their own Michaels brand. The staff is not knowledgeable or competent either. The check out process is another nightmare. My cashier had to redo my pricing 3 times before she got it right with the coupons or promotions they may have at that particular time. Usually when I purchase an item in any store I'm happy with my purchase. With Michaels it makes me want to pull my hair out after each experience. Sorry Michaels but you will not see me again in any of your stores. I will drive to Oakville or Toronto and deal with a competitor and spend the extra time or money to get the satisfaction for the necessary products or purchase online but never again from Michaels.

Loria B

2.0

Rudest manager I’ve ever met, I wanted to make a purchase and use a coupon, The cashier explained the coupon was only good if I purchased it online, So I asked if I could purchase it online, but take it with me as I had it in my hand already, She explained I had to wait two hours, I said that’s pretty inconvenient since I have it in my hand right now could I ask the manager if they would let me take it after paying it online? She agreed and called the manager manager, Steve told me that he thought it was a great idea to purchase it online and have to come back after two hours, When I asked him, how is that even possibly Good for any reasonable person to have to come back after two hours, He got very loud and boisterous following me and would not let me get a word in, Extremely rude, People were staring at us. He caused a scene and would not let me get a word in, I’ve been in Retail since I was 16 and I know to remain extremely calm. He did not. It was getting to the point that he was bullying and I got teary-eyed, I left my purchase and sadly walked out with nothing, I was so upset that I looked to speak with Michael’s head office chat box, After explaining the situation, the chat box ended abruptly and they wanted a survey from me, I hope to hear from them, They have my email but I highly doubt it, It’s too bad customer service has gotten this bad, In the 80s and 90s Retail had a higher customer service unfortunately today that does not exist. It seems. This was at the bank, Ottawa location By the way,

Johney Bhutapati

1.0

Absolutely bad service! I was so disappointed visiting this store for the first time today April 9th 2025 and it is going to be my last! I was so desperately looking everywhere to buy trifold project board for my son‘s presentation following day. I looked for stores in Bellevue and Redmond roaming over an hour. My spouse called in this store to check if they have and they confirmed they have it. I rushed from Walgreens Bellevue to this store at Crossroads 5min before store closing. Store manager did not allow me in at all, simply sighing they are closed. There was a couple inside who cane out exact 9pm that’s when sliding doors opened. I went in requesting to grab the board, explaining they made me wait outside until it passed 9pm and the store manager simply mentioned we were closed. I told that it was not fair to not allow a customer who made it 5min before store closed but she showed not courtesy! I felt so bad! The two other persons working in the store watched helplessly! Shouldn’t a customer be allowed in 5 min before closing? I understand people may be tired etc. but small courtesy would have made huge difference :(