Mdvip.com

Rip-off organization. They'll charge $2K for a "wellness exam" that provides about one-third of the information you'd get just by scheduling a doctor using the usual channels, i.e., without the "concierge service." And what a joke: the only thing "concierge" about this service is the CON. It took me just as long to book my doctor as it would have had I just gone to the yellow pages (longer, actually). Their website SUCKS, and their portal is useless (its main goal is to hook you in and to sell you expensive tests that are not needed and are in fact, meaningless). The wellness exam is pointless; it's only one step above a Scientology "audit." Want to know your PSA levels, or your thyroid function? Nope - that's an "extra" exam. And the wellness exam is conducted by a medical assistant who, quite frankly, knows less about medicine than I do. So I wound up spending $2K to have some high-school graduate spend about thirty minutes conducting tests that didn't add any more information than I already had from a cardiac-calcium test (which cost ~ 7% of what I spent to get "audited" by a medical assistant with six weeks of training). If you EVER think you might join or even consider joining MDVIP, all I can say is: DON'T.

MDVIP uses misleading payment schedules in their ads and websites and relies on that misunderstanding to lock patients into 1 year contracts that they cannot get out of. They then will not provide a written termination notice for the contract if requested prior to the final payment. They are banking on people to forget to cancel their contract and then use the auto-renewal feature to lock them into another year. While in theory concierge medicine seems like a way for patients to receive high quality care, the way this business strategy is enacted is taking advantage of those same patients.

Nothing “concierge” about MDVIP unless you think a call center taking messages is fancy. I had a horrible experience trying to schedule an appointment with MDVIP Dr Armani/falmouth. I work with physicians and their staff for a living, and I understand how busy they are as a rule. The concierge service that I paid for was supposed to offer personalized medicine and care but the staff member (Melissa)simply blew me off and didn’t seem interested to book me an appointment until after they returned from Thanksgiving. I’d been waiting since 11/19, 21, 24, 25, 26…..finally canceled on the 26th after leaving multiple messages asking they simply give me ANY date and time and simply let me know when I can come in. I was called from a blocked number on Wednesday from Melissa saying she had an abbreviated day “due to holiday” but again she didn’t seem interested in simply booking me a date. Today 12/1 she called to book my appointment but she doesn’t realize I’ve already quit this membership due to the abysmal experience. No problem with receiving my refund…..even MDVIP seemed to agree with my assessment of my experience with this particular provider’s office. A Drs office is only as good as the staff and unfortunately I’ll never know if the Dr herself is skilled. What a shame but then again I did try reaching the Dr directly thru her website but even she has never checked her messages. I am unimpressed by this “concierge” service and will try again with a city Dr who might take concierge medicine more seriously than just using the term as a marketing hook.

While we were pleased with the doctor, we feel that we were not told the truth when calling for information and initially signing up via MdVip’s national center. I specifically asked if we were bound for a year if we paid by the quarter. I was told we could cancel or change providers at any time. My husband had one wellness appointment and did not visit again due to the distance we had to travel to see the doctor for urgent concerns. After making three payments of $525 for 3 quarters we requested a cancellation for the last quarter and were flatly told that after the first wellness visit we were contractually bound to pay for the entire year. The first appointment is the wellness visit. It seems like a bait and switch, unfortunately. We recommend you read the fine print and record conversations with the initial salesperson who promises everything to get you enrolled.