Matco Tools

be careful when buying Matco diagnostic. Their support is terrible. One hand doesn't know what the other is doing!!!!!

I have been a snap on guy for 30 years, I have owned 3 big snap on tool boxes my current being a 84 inch Epic with both side cabinets and the hutch with the attick, Im in the market for more room as my snap on box is full, I went out on a limb and bought a brand new Matco box mostly because Ive known the Matco dealer for a long time and I trusted him, so I bought the 87” X 31” TRIPLE-BAY NEW 6S SERIES TOOLBOX, I was asked by my Matco guy if he could keep it on the truck for a couple days just to show it to others in hopes of more sales, I agreed, he was suppose to deliver my box a couple days later but I didnt see that box again for a little over 1 week later, when the box was delivered one of my co workers seen that the protective power cable guide in the power drawer was broken, so I told the Matco guy before he left my shop, loved it for the first week, then the lock jammed not even a week later and the box would not unlock, it took the Matco guy 3 days to get to my shop to fix the issue, but he did not install the correct lock he installed a used red lock and my box is black and purple, as he was replacing the lock he pulled the top drawer off the tool box to gain access to the lock and he bent one of the right drawer slides and some of the slide beatrings fell out, the very same day after he installed the lock all the drawers on the right side of the box was sticking, I called him and told him about it, a week later he came back and bent the lock rod a little so the drawers wouldnt stick any more. 2 weeks after that the RGB light in front of the box stopped working and the trim on the box started shocking me when ever I touched it, I told the Matco guy all this and he showed up a few days later and he did verify that the box was indeed shocking him when touched, 1 week later he asked me to video all the things wrong with this box so he could try to get this lemon of a box warrantied, he asked me to unlock and lock the box etc... to my suprise the box would not unlock again, at this point in time I had this box packed with tools, for the next 4 days I literally had to give up certain jobs because I had no access to the tools that was in this box. The Matco guy showed up 4 days later and took the protective top off of this box and drilled the lock extension plates out of it to get the box unlocked, Matco corp office told my Matco guy that they would not warranty this box because it could be repaired, that spelled the end for me, I contacted my lawyer and he came to the shop 2 days later and took pics and videos of all the things that were wrong with this Brand new box, at this time I told customer service , my Matco dealer, the district manager an another Matco dealer that I was done with Matco and I didnt care to keep the box, I was told that that was not an option, they said if I didnt want the tool box they could repo it, I completly stopped paying on this tool box after that, my lawyer states its a lemon and they failed to act as they should have acted through the warrnty process. I have expressed very strongly that I did not care to keep this box, I spent 20000 on box that is literally junk and the taste Matco put in my mouth with trying to remedy all the issues with this box just ruined the whole Matco thing for me, I guess there is a reason why all my other big boxes are Snap On, Finally after 2 months and Matco still ignoring the fct that I do not want this tool box anymore the Matco dealer told me that Matco was going to warranty the box, I told him again I did not want the tool box but as they al;l did before I was ignored again. so now its been alost 3 months and the broken box is still sitting at my shop and the Matco guy talked me into continuing payments again for this junk box, I DO NOT WANT THE BOX, Im a little nervouse after all the problems Ive had with a brands new Matco Box, what a terrible experience it has been, Ill never buy another thing from Matco, Matco customer service has showed me that its not about doing whats right, for them its about sales, sales, sales. their warranty is absolutly 100% a joke

Terrible service, rude phone operators, or are not understanding to situations concerning finance. They come off aggressive and not caring. This is my last time shopping with them.

This company is owned by a Fortune 500. They must have slashed their budget starting with customer service, if there is one. Never had any problems with buying tools and never needed assistance. Been at it all week trying to get help with a bubble flare adapter for a kit I have. I want this part as well as several other tools on the site. I get right to the kit and click support and every piece in the kit has a part number and description, but it won’t recognize anything I enter related to the part. As soon as you call, you hear the “we’re experiencing longer wait times than usual” , no matter what day or time. Then at around 15 min. that message gets more frequent and then I’m told “sorry, there’s no one here to help you” and the call ends. I emailed and got a response in two days telling me that the part is listed in his computer. Also, what time he is in the next day so he could help me. I responded to the email that I just need to know what to enter for recognition so I could complete my order. Didn’t get a response in two days, but I had called a half hour after his stated time and got the phone dump. I think he needs to go on the company’s site to see if it works. So here we are, after day four and no other response. Looks like my project car will be down until I buy a kit from Mac or Snap On.