Excellent Services

Don't bother please. Utter waste of money.

I am absolutely appalled by the experience I had with Excellent Services. I booked a deep clean because, although I clean my home regularly, I needed help with the more detailed and time-consuming areas. The booking process was fairly straightforward, and I specifically asked for our wooden laminate flooring to be cleaned and scrubbed of all dirt. I was charged an additional £30 for this, which I thought was reasonable. When the cleaners arrived, I stayed out of the way in a nearby room with my dog. Midway through, they interrupted me to complain that my curtain fixings were too weak when wet, and asked for a screwdriver to reattach them. After suppling a screw driver they continued to tut and make snide remarks under their breaths but carried on. After about four hours or so, they said they were finished. At first glance the house looked okay, but I quickly noticed the floors hadn’t been scrubbed at all. When I questioned them, they became defensive and hostile, loudly claiming I hadn’t booked that service—even though I had, and had paid extra for it. They insulted the condition of my home and said the job should have cost over £500, despite the £340 I had already paid. One of the cleaners then called a supervisor to explain the situation. On the call, the supervisor listed what was included in the booking and initially said I had not paid for the floor scrubbing. But after reviewing it again mid-conversation, he suddenly said, “Oh yes, you did—I missed that.” No apology, just a casual acknowledgment after I had already been shouted at and accused of lying. I also demonstrated the poor cleaning quality by running my finger along a skirting board, still dusty. Several areas had clearly been skipped. I was even criticised for the condition of my sofa, despite it being newly purchased in February. As a woman in her mid-20s, alone in my home with two men shouting at me and speaking in another language while my dog was locked away in a separate room, I felt incredibly uncomfortable and intimidated. I had to send photos to the supervisor showing what was missed. I was eventually refunded the £30 for the floor scrubbing and an additional £20 for the distress I experienced. But instead of acknowledging their failure, they blamed me for not mentioning that I have a dog? Even though there was no where on the booking process that mentioned about pets. I booked a deep clean with the expectation of a professional, high-standard job, especially given the good reviews the displays. Unfortunately, my experience was the complete opposite. I even had to go around cleaning up after your team had left as nothing had been put back in place, and my mop was found broken in two and left outside in the garden. I would absolutely not recommend this company. They avoid responsibility, show no respect for your home or belongings, and made me feel incredibly unsafe in my own space.

Earnings are good

Fantastic job. Punctual and Professional