Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
I was involuntarily bumped off my flight due to Vueling overbooking. I was offered no help or assistance whatsoever and left abandoned overnight at the airport - Just told "there is nothing we can do." I've now found that Vueling have a duty of care under EU 261 and are LEGALLY OBLIGED to find me an alternative flight to my final destination and provide compensation including meals, hotel and transfers. Four days later and despite making a claim, no response from Vueling. AVOID if possible
Deplorable airline. Our outbound flight was changed from a direct flight to the offer of a 1 stop option, quadrupling the travel time and defeating the purpose of our holiday and forcing us to buy alternative outbound flights with Ryanair and no refund for the outbound flight when requested even though this is 100% illegal. It gets worse. Their Vueling app then would not allow us to check in for the return flight so we had the stress of them giving us a standby ticket at the airport with no seat number and no guarantee of getting on the flight until the last minute because THEY overbooked the flight?? We didn’t check in online because we literally could not do so through their extremely terrible app. I don’t think over booking flights should be legal when the seats are already paid for and the issue is clearly on their side. Disgraceful. I will be avoiding Vueling and would dread having to deal with them again. Avoid this fraudulent company at all costs.
Unbelievable. The direct flight we booked was cancelled, and Vueling only offered alternative flights with a stopover. They refused to provide a refund. A customer-oriented company would refund the ticket when the specific product purchased is no longer available, but Vueling clearly lacks any sense of customer service. It seems as if they are trying to lose customers and damage their own reputation!? This experience ensures that we will continue warning others: DO NOT CHOOSE VUELING!
We went for a skiing holiday with Vueling. We still don't have the luggage 72 hours later... No Christmas presents no skiing cloths. It's a very, very sad experience!
