Musikhaus Thomann is a German-based retailer of musical instruments, studio, lighting, and pro-audio equipment.
GBGBI have bought music gear from Thomann for 20 years, starting with a Fender Stratocaster. Every purchase has been excellent, with no major issues. Sure, delivery sometimes may be a day or two late, but that is a small price to pay for good gear at very reasonable prices . Latest guitar was a Harley Benton ST modern plus. For the money, a great guitar. All good , thanks.
NLNLVery bad communication. They let us think there is customer service but this is all fake. Service phone numbers on the website are not working. Asking about this via chat doesnt help, they gave me another phone nummer but also this number is not in use. Their so called customer service is totally fake. They dont care about us paying customers. Besides that they use DHL transport company, always delays, always lies and bad communication. Last time ever I bought someting at Thomann :(
GBGBI am sitting here waiting for the second day I a row for a delivery from Thomann using DHL DHL is literally not contactable and Thomann advised to collect the shipment from the depot which is over 30 miles away. Upon my objection they announced that it was MY CHOICE To shop with Thomann. Listen up folks: It is YOUR CHOICE to shop with Thomann. Where is the zero star button? Reading through the other customer reviews it appears that Thomann is desperately trying to get rid of their long-term customers of which I am one. I understand that Thomann has no influence of the working practices of third party logistics suppliers and will revise my review, because in my long-term experience with this company where they do have the power they do everything they can to satisfy their customers. Thank you Thomann.
CYCYPacking, shipping times, shipping costs, short answers from customer support, stupid answers from customer support, in general : care is below a level one expects from a company that claims to have 'passion' for music and musicians. While they have products in stock, getting items delvered is a challenge and after many years with tons of issues, I've decided not to order anything anymore from this store, no matter they have products in stock. Shipping costs of 30 euro within the EU for some countries, shipping times of 3 weeks or more, this is true nonsense and a total rip-off. It's about time they CHANGE their policies and become HUMAN.
