Musikhaus Thomann is a German-based retailer of musical instruments, studio, lighting, and pro-audio equipment.
PTPTUsed to be good, now is terrible.I had good experiences with Thomann before, good warranty and quick delivery.Lately it seems like they just got lazy and the customer and delivery service became terrible. 3 times I bought expensive, pretty big and heavy speakers, that didn't called when they arrived for delivery even though I specifically asked for it, and took it straight to a pickup point without trying a second time. Now I have 100kg+ packages to get on a pickup point, that won't fit into a regular car. Am I supposed to rent a van to pickup my own orders?Thomann costumer services are useless, and say that I'm suppose to wait 10 days for the packages to go back to Thomann and order again. So the delivery that should be 5 days will take a month, if they're smart enough to actually call the company once they arrive to deliver, otherwise I'll be stuck on a loop of sending it back and ordering again.This happened with both DHL and UPS.
PLPLActual delivery is usually a couple of days after the date that lures you to buy. This is deliberate tactic by Thomann to influence shopping decisions, despite inability to ship within the agreed time range. In each case they did not take any responsibility nor expressed willingness to change that practice. Customer service shows passive agggresive attitude.
