Here at BPS Access Solutions we have over 15 years’ experience supplying British tradespeople and members of the public with the highest quality height access equipment. Over the years we’ve grown to understand exactly what our customers want and need, and our customer service has been praised as second-to-none from independent feedback.
I ordered for next day delivery but it did not arrive as expected. Three days later still no ladder but conflicting emails from BPS and XPD the courier. Spoke to BPS, just told they were busy and nothing could be done - zero customer care - and that they were unable to speak to the courier, spoke again a day later and cancelled the order. No follow up from them. Still waiting for my money back, phoned today and now the Bank Holiday is the problem - a week after cancelling. Will not be using these guys again, complete clowns.
Updated after BPS reply: They're at least consistent in that they deliberately lie. While replying to my review to say they would get in contact, they never did. Haven't even replied to my emails. Chargeback has started with bank. AVOID. I've never come across, what seems to be a legitimate company, quite like it. Next day delivery supposedly, yet days later still no delivery. Contact customer service and you just get a daily repeated 1 line response "it'll be delivered today". No explanation, no identifying you by name absolutely no interest. Seems they take orders they have no intention of honouring, yet ignore request to refund your funds. Now have had to do a chargeback with my bank. Really poor business and no customer service whatsoever
I ordered a 6m DIY scaffold tower to carry out repairs on my facia/gutters. It was delivered promptly and in perfect condition. Building it took about 1.5 hours altnough I am sure I could do it in half that time next time. With the supplied outriggers I found it to be a surprisingly stable work platform. I hate working from a ladder so this is a much safer proposition. Dismantling took about 20 minutes. This is made from lightweight alloy sections so is easy to manhandle, but clearly not for industrial/trade use.
Very disappointing experience with BPS. My mother in law ordered a shed with promised next day delivery (this was on a Saturday lunchtime). She was told it would be delivered Tuesday. Fine. As it would have been the next working day - although a bit annoyed it didn't say next *working* day delivery on the website. She took the day off work so she could be there for it to be delivered, it was a no show. She took the next day off too, called them to see where it was, and they said the driver ran out of time the day before and it would be delivered that afternoon. Again, no show! Decided the next day to call and ask for a refund. God knows how long that will take given some of the reviews on here - people saying they have to go through management to get their money back! It's very disappointing treatment of their customers. She's a recently widowed woman in her 60's and been given the complete run around by BPS. She can't just keep using up her holidays at work to wait for a delivery to not show up repeatedly. I'm looking forward to getting the standard response they give to every bad review "My apologies for the issues that you have experienced, we will reach out to you in order to get resolved BPS Depot Team"!
