JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.See more
Ordered on the 2nd, knowing the order was "pre-ordered" and stock will come in on the 12th. No notifications by the 14th, I emailed. Got told they don't know, so I pressed more. Then told it'll only be shipped out by the 29th at best. It's now the 29th, heard nothing. I had to call them, and only then they admit they still don't have it and no ETA. Was supposed to be for xmas, we're well past and there's still no ETA. Here's an idea: don't take orders you can't fulfil. If the dates change, try telling the customer proactively, rather than leaving it to them. You claimed to do better, and literally immediately failed to do nothing again.
Ive been waiting for an msi laptop for about 3 months now. They still havent answered or replied Still in transit apparently. Absolute bs!
Im just all out of words. I couldn't really explain how these computer tech people are trusted by many. They couldn't even get my order right. I've been waiting for my order since last Tuesday because i paid for express shipping. But i guess these guys who work with computers every day don't know how to check online orders and their stock items. They try blame google for sometimes wrong stock. But its in their website. All i can say is these is the worst place to order online for computer products. These computer tech people don't know how to do their job properly. I recommend office works or something that's is more Australian trusted companies. Not some bullshit JW computer. Shoe shops online order is way faster than your workers checking online orders. Because they took 2 days. Not for express shipping. And yours i paid express and still haven't seen any product or shipping information.
Ordered memory from them contacted them after 3 days asking for my tracking info. They said they were just waiting on stock from the manufacturer and will be sent soon. Day 7, email saying product not available from manufaturer. I contacted them about getting some other ram they list as instock on their site. This is also ram they wont have on hand and would need further days to get. Seems they dont keep barely any stock on hand and just order it in. Crappy buisness model.
