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DenmarkI ordered some ASICS GEL-NYC, and it came the wrong size, and now I been waiting over a month to get my money back. I ordered them in size 43,5, and they would NOT fit, even tho I usually use size 43, so i had to return them. Now I returned them, and I am still waiting for a conclusion one month after, and I tried calling their phone numbers but they don’t answer. Their email support is very confusing, and you when you then figure out what to do, you have to email them twice and still receive no answer…
United KingdomIn-store collection experience at Brixton was disappointing, as the staff initially refused to issue the package to the appointed collector, despite them being listed as my nominated collector on the JD Sports online checkout. Presumably, the in-store and online order systems are not integrated that well. When I contacted customer service they responded, but you have to reply to the initial contact form submission to get a response.
DenmarkI bought a product, the size is too small, and to return it they make me pay the cost of the product 😡😡😡
United KingdomI bought 2x packs of the same item and had them delivered to my local store. I click and collected the item and returned home where I discovered I had only 1x pack and not two packs. Its a relatively minor issue and minor inconvenience. Easily resolvable. Not so for JD Sports. The first customer service advisor accepted the issue and offered a part refund. I accepted but then a different customer advisor said this couldn't be done. They went so far as to accuse me of trying to defrauding JD of £13.50 arguing I had received the package. They seemed unable to understand that I was not disputing this and was merely saying I should have had two of the same item and not one. I was asked to call customer services and then directed to a store when I called. I attended the store who called customer services and ultimately sent me away. JD offer some great products at a decent price. It's clear they are only able to do this by cutting back on a competent customer service experience. I've made peace with the fact I have probably lost my £13.50 as I no longer have the energy to keep engaging with a customer service system that is clearly not fit for purpose and does not really know what it's doing. Thankfully I paid with a credit card so I'm going to raise a dispute as I have nothing to lose in doing so.
