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GBGBI read reviews after buying a couple of things from here and panicked that I'd been scammed but I have to be honest: yes, it took two weeks for one thing to arrive, three weeks for the other. Yes, I would have liked it to be more obvious that the company is based in Hong Kong. But the products were actually very good quality. Nothing has broken, nothing was missing, and my son's enjoying the toys. I probably won't order from here again purely because of the length of time things take to arrive (and maybe I just got lucky this time with the products!) But I can't honestly give a bad review for my experience.
GBGBItem never arrived. Nothing but non-updates and stock answers from customer service. No idea what's happening. Serves me right for not looking into the company. Just another scam company operating with seeming impunity.
GBGBCompany is based in China, not the UK despite the name. Delivery is slow and expensive. Customer service is some of the worst I’ve ever experienced. The listing for the product I bought doesn’t match the item I received and they seem to be being willfully ignorant about it, intentionally missing my point and pretty much just ignoring the parts of my emails they don’t want to deal with, or sending poor attempts at gaslighting such as “you have received the correct item.” Part of the item broke, I’m trying to request a replacement and a partial refund due to the false advertising and they’re trying to say they can only offer one. For context the broken part is worth about £5 (presumably less to them) and the refund I’m after is about £10. It’s hardly going to break them… but instead they’d rather spend their money paying customer service agents to do everything they can to give me as little as possible? We’ve been emailing for over a month! Make it make sense??? DO NOT risk buying from this company.
GBGBShocking serviceI ordered 2 toys for my grandchildren on the 2 nd December which arrived 3 days after Christmas!! Far too late! The replies were standard emails and they would not give me my money back!! I emailed them frequently.I no longer want the toys but they are not interested in refunding meDo not use this company
