Horizon Parking

Dealing with Horizon Parking feels less like interacting with a company and more like being processed by a system that has absolutely no interest in what you actually say. You can write a clear, specific, entirely reasonable point in my case, not even an appeal, just a basic issue about being given insufficient time and what comes back is a perfectly polished response to a completely different conversation. It’s almost impressive how efficiently they can ignore the substance while still replying as if they’ve done their job.The whole setup gives the distinct impression that communication isn’t there to resolve anything — it’s there to funnel you into a process that benefits them, regardless of what you actually raised. You’re not being heard, you’re being redirected.And the tone? Cheerfully procedural. “We welcome communication…” — fantastic, as long as that communication fits neatly into a pre-approved box. Step outside that, and suddenly it’s like shouting into a void that auto-replies. There’s a cold, mechanical quality to it all — like the outcome is predetermined and the rest is just theatre. Evidence, context, basic fairness — all secondary to keeping the machine moving.It’s not that the system is broken. It’s that it works exactly as designed — just not in any way that resembles common sense or genuine customer service.If you ever wanted to experience what it’s like to be completely disregarded in a highly structured, legally careful, and deeply impersonal way, this is about as refined an example as you’ll find.A thoroughly unpleasant exercise in going nowhere, very efficiently.Strategically unhelpful” • “Relentlessly impersonal” • “Engineered indifference” • “Consistency in not engaging” • “Administrative brick wall” • “A masterclass in missing the point”Which equals to contemptible oxygen thieves that hide from those they treat with utter disrespect and contempt

Charged £51 (appealed) in Porthmadog b&m where i apparently overstayed a few minutes trying to calm my disabled child leading to having to call my husband for assistance. £51!!!!

Payment machine wouldn't accept my contactless after several attempts, so tried to download the app to pay, but couldn't complete my card details. In the end I had to Park somewere else after 15 mins of trying to pay, I then recieved a fine. Appeal was rejected, and I ended up still having to pay £60 for a 15min stay!! 🤬 Absolutely disgusting company, completley ignored the fact I had tried to pay, only stating that payment had not been registered!! Which I had explained! As always..no way of being able to contact them, unless your paying on their automated line. I'll never understand how these companies are still getting away with charging extortionate fees!!

Absolute pisstaking no moral mugs I overstayed by 11 minutes due to having a flat battery I appealed it and got a £40 increase on fine I have shopped here for years and never overstayed am fuming at this this company have no morals and couldn't care less I am disabled if I could have pushed my car out of there I would parking charge HP4346726