Our vision is to make energy easy by offering the best value tariffs and the most user-friendly software to give our customers an unrivalled energy experience.
GBGBSince the death of my husband I have been trying to transfer the direct debit to my account.I gave all the relevant information and was led to believe the new account had been set up. I then received several emails to say payment had not been made. It turns out HE had made an error, sending my bank a debit request with a zero amount. I contacted them and was told the debit would be rearranged. Meanwhile I keep receiving emails, and now letters, saying payment has not been received. It has.As I made my first contact with their bereavement service I have to say that their handling of this matter has been insensitive at the very least.
GBGBe chat with Home Energy to amend an incorrect meter reading I submitted. It was easy and very straightforward
GBGBI was a bit apprehensive about switching to Home Energy, as they are a new company.My property has 2 electric meters and Home Energy struggled to merge them to a single account, only allowing me access to one of the meters. I dreaded calling the call centre, being put on hold for hours. However, I was pleasantly surprised: I waited for less than a minute before speaking to an advisor (Mahee). Mahee sorted out my account, changed my direct debit and requested a smart meter installation so swiftly. She was polite, efficient and professional.
