Hobbiesville

I had a very frustrating experience with Hobbiesville’s final sale policy. I accidentally placed an order and tried to cancel it immediately, but there are no options to cancel an order, even right after it’s submitted. I contacted customer service right away hoping they could help reverse the mistake, but they told me there were no options available for cancellation or refund due to their final sale policy. Unfortunately, customer service was not helpful in offering any alternatives or solutions. I understand that stores have policies, but a complete lack of flexibility for instant mistakes and no self-service cancellation option makes for a poor customer experience. I would strongly recommend double- and triple-checking your order before submitting, as there is no recourse if something goes wrong.

They automatically added that 7$ shipping protection at checkout like snakes. Emailed them immediatly with no way to hold or cancel order before they responded 24hrs later saying they cant refund... never again

I placed an order that included several items, but when the package arrived, one of the products was missing. I contacted customer service with a clear explanation, but the response was disappointing. They refused to take responsibility and blamed the issue on the fact that I hadn’t purchased their “order protection.” For clarity, order protection is meant to cover issues during shipping — not mistakes made during packing. Despite this, they declined to verify their inventory, provide proof that the item was actually packed, or offer any kind of resolution. I ultimately had to go through my credit card company to get a refund, which should never be necessary for a simple missing item. Very disappointing customer service. I do not recommend this seller.

Great customer service! When I placed an order which I needed to update after the fact, the Hobbiesville team was very responsive and kindly updated the order.