Oscar Health, Inc. is a leading healthcare technology company, whose mission is to make a healthier life accessible and affordable for all. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. We believe every American deserves access to affordable, high-quality healthcare that fits their needs.See more
USUSUPDATE: Finally customer service reached me out and easily figured out all the concerns. Sad that I have to post not really good review to get it done right but it is what it is. Thanks anyway! ORIGINAL:Worst customer service experience ever. Countless reconnects to other agents, zero help. However, coverage works, that's why 3/5
USUSExtremely bad customer service if you need to ask anything. Extremely well built system to hide from their clients. Nearby impossible to get a person to talk with. When you finally have someone he/she is only reading their paperwork and refuse to provide you advice/help in your actual question.
USUSWorking as a HIPPA complaint PA nurse with a Major Pharmacy in assisting Patient and Doctor's Office to get Approval has been challenging lately. Apparently last two year I was able to get PA status so we can assist Doctors and patients to provide the right info get the PA approved. Most times Doctor and Insurance only communicate by Fax which as you can imagine can get missed and cause delays. So pharmacy PA staff serves as a bridge. By changing their policy and refusing to give the bare minimum info that we asked for. Oscar is doing an injustice to the patients. We are all healthcare workers working to provide Patient with best outcome but apparently Policy makers at Oscar don't care about that.
USUSMy husband had his colonoscopy earlier this year and Oscar refused to pay for the anesthesia - because it was not a medical necessity for the surgery!!! The anesthesia Dr's office was fighting for multiple cases including ours. Thankfully they wrote off their fee of $1,000 to us because Oscar would not break on this one. I can only imagine how much this office lost because of the wording in their policy. I wonder if the President of Oscar and high level executives have their colonoscopies with no anesthesia. We swore we would not use their insurance again this year but they are by far the cheapest for our budget. I know we will regret it.
