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United StatesI was signed up for this app from my physical therapy department. I believe I’m not sure how it came about. I was really excited because it had lots of exercise due to me having several injuries. I wanted to get right on it and start doing these exercises plus they gave away a free exercise band kit, a yoga mat and an electronic shock device. exercise band kit, a yoga mat and a electronic shock device. Which is also known as tennis, which is also known as tinnis . Being that I was in a great deal of pain in my low back and my hip I was excited to try the electronic shock device and there was no restrictions on longevity time or intensity so I took it up to a pretty high intensity on my low back and my hip and I’ve left it on there for quite a while and I was burned severely. To the point where I couldn’t even lay down on my back because half of my skin got peeled away. I notified the hinge health department app customer service. They they said how sorry they were. They had somebody from a higher department reached out to me. The guy reached out to me and I said I wanted compensation for the doctor visit that I had to pay for and the nitrate cream I had to pay for and after I told them I wanted compensation I have never heard from them again. This company is so negligent they allow people just to get burned and don’t do anything about it and I asked them to delete my account they still haven’t done that either. I’m so disappointed in their product and how they could just allow it to burn me. Luckily, I didn’t have to be hospitalized but if it would’ve gone any deeper, it would’ve been a third-degree burn this is unacceptable for any company to allow this type of injury to happen and not to respond to any of my calls now because I asked for very little amount of money buyer beware do not use their products. They are dangerous and they can burn you.
United StatesI have been a user of Hinge Health for almost 4 years. Prior to my use of Hinge Health, I was constantly limping due to pain in my knees, and had to limit the types of activities/vacations we could schedule as a family. As a result of using the Hinge Health system, I have refreshed the muscles in my legs and been able to take numerous hikes across the US National Parks with my wife and 3 20+ year old sons. For me, the unique aspect offered by Hinge Health is the integration of both their tools (Application, sensors, meeting features, etc.) and their people (Physical Therapists and Coaches). With these, I was able to get both the guidance/feedback on the exercises identified for addressing my situation, and to be able to do it at my convenience in my own home for 15-30 minutes a day.
United StatesWhile I appreciate the concept Hinge Health is difficult to personalize. I am a wheelchair user and my exercises are constantly being changed to standing. When I contact my PT it takes a while to get back to me and fix it. When I reached out to the company they said they were unable to place my exercises on hold. With the way you can customize so many things with technology it seems like this is either a case of not wanting to to extra work or a poorly designed app. Considering they charged my insurance a good chunk of change they are making a large profit with little effort put into the individual needs.
United StatesThe device I use is very helpful in relieving back spasms. After a couple years, the unit wasn't charging, so I messaged support about a replacement. It took several days for them to answer the email, but first thing they did was take the one i was using offline when they should have waited until I had the new one, which arrived a week later. The new one wouldn't charge, so messaged support again. Another week goes by, and they agree to send another one, but it will be 8-10 days because it's inventory time and all shipments are on hold! For me, this unit is as important as any medical device, and because they need 10 days to count things, I'm SOL. Ridiculous. They dont care. I do not recommend dealing with this company. Bad processes, very slow to respond, no commitment from employees. This problem started early October and two months later, I still don't have a working device.
