Hibbett Sports is a leading athletic-inspired fashion retailer with more than 1,000 stores. Shop the best in sneakers, shoes, fan gear & more! - Hibbett Sports
I ordered two pairs of shoes 3/31/2025. The first pair came in the incorrect size. Called customer service who advised I would need to send them back and I would receive a refund when they receive them. I asked if they could send out the correct size and was told no, I had to reorder on my own. Here we are 4/10/2025 and the second pair STILL says shipping label created and awaiting courier pick up. I called to request a refund just to be told I have to wait 3-5 days for them to conduct their investigation before a refund is processed! I WILL NEVER RECOMMEND NOR ORDER FROM THIS SUBPAR COMPANY AGAIN! I try to support the smaller businesses and this is the type of service you receive!!! I would give negative stars if it was an option because the one star is undeserving.
I am one of the many who also received a tracking number for USPS and the package never moved. Had to go out of my way to call USPS local office, 1800 number and no one has an answer to where the package is. I wish I would've read all these reviews before purchasing and now the shoes are sold out. The company makes you wait 10 business days before you can file a claim to get a refund. This company needs to do something about this ongoing issue.
Definitely received fake Jordan's from this store. I've literally never seen worse quality.
Tenecia was fantastic in your Destin Fl store..SHE WENT ABOVE and beyond with excellent customer service .Her product knowledge is on point..She brought out multiple sizes ensuring a proper fit..we DIDN'T have to ask..She just did it..I hope hibbett shoes knows just how valuable she is as an employee..
