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First impression is good. Made me buy an insurance for a trip into Asia. Using the app is convenient. I hope service will be perfect.
Clear and complete information about what is insured and could quickly choose the right insurance for me.
I have always used Heymondo for my trips, including long-distance travel such as Australia, and I have consistently had a very positive experience. Recently, my airline rescheduled my return flight, which created an issue with the insurance dates. Heymondo handled the situation professionally and efficiently: they refunded the policy I had originally purchased so that I could easily buy a new one with the updated travel dates. The process was smooth and stress-free. I have always found their customer service to be responsive, helpful, and quick to reply, which makes a real difference when you are dealing with travel changes or uncertainties. So far, I am very satisfied with their service and I definitely recommend Heymondo for anyone looking for reliable travel insurance.
My experience with Heymondo has been extremely negative and, frankly, feels like discrimination. Last year, I spent a long time speaking with several sales agents. I was very clear: I am traveling the world on a motorcycle with no return date. Based on their advice, I bought their most expensive "Long Stay" product. For a full year, I was a perfect customer and never made a single claim. However, when I contacted them to renew my policy this week, they dropped a bombshell: they refused to renew me because I am now over 49 years old and already on my journey. This is the exact same journey we discussed from day one! If you are over 49 or planning a trip that lasts more than a year, do not use this company. They will take your money when you are "young enough," but the moment you hit 50, they will leave you stranded in the middle of your trip without coverage. I feel completely let down and discriminated against after being a loyal, claim-free customer.
