TeamUp

Do Not Use GoTeamUp - A Nightmare ExperienceI strongly discourage anyone from using GoTeamUp for their membership needs. While our initial 4-5 years with them were positive due to a small, responsive team, the service has become horrendous since their acquisition.Key issues we faced:•Sudden Price Hikes: Our subscription fees were increased abruptly, with no grandfathering clause or prior discussion.•Broken Features & Failed Promises: The "hold" feature for memberships failed to work, causing members to be charged incorrectly despite success notifications. Furthermore, features that were promised to be in development were suddenly dropped without clear communication.•Appalling Support & Cancellation Process: The support team has been unhelpful, wasting our time with pointless calls. The cancellation process was a nightmare. After we disconnected Stripe to prevent further incorrect charges, GoTeamUp's system began sending emails to our members demanding payment. When we asked support to stop this, they claimed it was "by design" and that their legal team advised they could not stop the emails.This experience has been incredibly frustrating and has damaged our relationship with our members. The few hundred dollars you might save are not worth the awful support, broken system, and the headache you will inevitably face. Avoid this service at all costs.

TeamUp was a costly mistake for our business in terms of time, energy, and client experience. We used it for three years and only stayed because changing systems felt harder than staying — a classic case of “better the devil you know.” Moving away has made it clear how much we were tolerating unnecessarily. The software is slow, unreliable, and frustrating to use. Clients regularly couldn’t access their accounts, navigation was clunky, and everyday tasks required constant workarounds. The final straw was the launch of their new client-facing app. It had so many problems that it actively disrupted the client experience. Clients struggled to access and use it, and it created more confusion than value. At that point, our business could no longer tolerate the ongoing issues, and we moved elsewhere. Feedback was repeatedly acknowledged but rarely acted upon. New features were rolled out with self-praise rather than substance, while basic, practical business needs were overlooked. Many features either didn’t work properly or added unnecessary complexity. Your business cannot afford software that is this inefficient and disruptive. Do not waste your time.

Terrible service, bordering on harassing. I own a gym , trialled the app, couldn't cancel it and was harassed for payment after they made it so difficult to cancel.