Goli

Update: Goli contacted me (after I had already made this review and filed a complaint with the BBB) and has rectified the situation with an explanation and refund. Ordered 8 BOTTLES TOTAL (5)Ashwaganda for hubby and (3)Pre/pro/post biotic for myself over the holiday. After 1 month, felt/saw no difference. Read the return policy very carefully which states that I have to contact the company for an RMA. Customer service says return all bottles including empty (paying postage myself here so asked if I could squish the empties- no response). Customer svc states no return label/RMA etc will be sent to me. Clearly states in their refund policy on their site (that I can't post a link to due to rules of Trustpilot) that this is REQUIRED to have before a return allowed or a refund is issued. You never get the same cust service person in an email twice, and they are apparently not aware of their own policy. I just want to ensure I get a full refund. Seen other reports elsewhere that this is an issue. They WON'T answer the phone on a business day during business hours which is a huge red flag. Sorry, I like to speak to a human and get.stuff done once, not with several emails. Just be aware if you buy you may have a hard time with a return/refund and yes, will have to pay return shipping for even empty bottles. Maybe someone from upper level management will see this and step in to get this resolved? In which case I will definitely edulit my review.

We ordered 3 different types of vitamins on Nov 28th 2025 and it is not Jan 4th 2026 and we still have not received our vitamins. The shipment has been updated saying it will arrive tomorrow but it has not been shipped. I’m not sure why there has been such a delay. It was suppose to be a 1-2 week delivery.

I would like to sincerely thank you for the excellent support and reassurance you provided after my package was unfortunately lost. Your team handled the situation with professionalism, care, and efficiency, ensuring that I received a replacement set of Goli gummies without any hassle. I truly appreciate the clear communication and the reassurance throughout the process. It’s refreshing to experience such customer-focused service, and it has reinforced my trust and confidence in Goli as a brand. Thank you once again for going above and beyond. It truly made a difference.

I put in the discount code, but it didn't apply it. So I was charged the full amount. I emailed customer service, and they immediately credited my account!