Goldcar Rental

Jorge

1.0

Hello, we weren't allowed to pick up our reserved car because they claimed we did not have a valid driver's license for Spain, when in fact we do. As per the DGT website any driver's license from outside of Spain which is written in Spanish is valid ("Son válidos también para conducir en España los siguientes permisos de otros países: Permisos de países que estén redactados en castellano o vayan acompañados de una traducción oficial del mismo."). Our main driver has a driving license from Bolivia written in Spanish, which is valid according to the DGT, yet the Goldcar representative would not let us rent the car even though the reservation was already paid.

Vladyslav

1.0

I rented a car from Goldcar through Wizz Air at Valencia Airport on 19.03.2025 and returned at Alicante Airport, and the experience was nothing short of a nightmare. Here’s a rundown of my ordeal: 1. Initial Vehicle Issues: The first car provided was filthy and riddled with multiple scratches and damages—including a massive 30+ cm scratch on the front bumper—which was not even noted on the damage report. I refused to rent this vehicle and immediately returned the keys. 2. Subsequent Vehicle Problems: I was given a Kia Sportage that not only carried over the initial damages but had even more defects. The very first scratch I pointed out on the Kia’s front bumper is now being wrongfully claimed as new damage. 3. Inconsistent Damage Reporting: The Goldcar representative acknowledged all the damages, stating they were recorded in a damage report. However, the printed version I received was incomplete due to a printer error. He even took photos on the spot and assured me these would be attached to the main report. 4. Non-existent Accident Claim: After returning the vehicle at Alicante Airport on 22.03.2025, I received an absurd email alleging an accident that never occurred, demanding an accident report for a non-existent incident. 5. FRAUDULENT Practices: On top of all this, Goldcar unilaterally switched insurance packages, added unauthorized extra services, failed to credit my prepayment, and ultimately debited more than their final settlement stated. Their dismissive customer service response—redirecting me to the intermediary—is unacceptable. Save yourself the trouble and steer clear of Goldcar if you value transparency and fair treatment. This is a textbook example of FRAUD and deceit in the car rental industry.

Тарас Шмельов

1.0

Gold Car cheating clients! Be careful everyone! First with credit and debit cards! If you don’t have credit card to block the deposit they will not give you a car ! You can show them insurance and voucher with booking number from booking that don’t care , but they propose to buy their insurance for 350 euros and then they can block deposit from debit cards! Second When you book car on their web page And pay all the insurance and everything! They asking to send to them your passport and drivers license for verification! After couple of days they send you email that your documents ok Everything goes through But when you coming to airport to pick up the car they asking for driver license and you showing to them they saying that I can’t rent a car with that driver license . They said you can drive in Italy with that driver license but rent car no ! And of course they not returning the money back to you! I am not recommending to anyone this busters!!!

Farmwill

1.0

🚨Scam‼️Don’t rent from here it’s a scam. What they do is, the give you a price in the booking, and you pay them, and when you come to pick up the car, the charge you ekstra for insurance and the price from 35 Euros per day goes to 100 euros per day. After that they ask you credit card to hold on 900 euros in case.. after we refuse to pay the extra 100 euros they ask they say we can not give you the car, and after you ask them to give back the money you already paid, the say we don’t have your money, you have to call the booking company. 🚨 Alert big scam‼️