At Gemini, we are proud to be the one of the leading independent, multi-award-winning Accident Repair Groups throughout the UK. Established in July 2008, our experience in running highly efficient and professional Bodyshop's is unparalleled.
United KingdomPretty poor customer comms from hewd office. Very unhelpful person on the phone after being on hold for 30mins. Despite having a repair reference number, CSA wouldn't look it up or explain why the repair dropped off their system. Got the impression they just wanted me off the phone. "Computer says NO type of service" our local branch was great though. Nice service from 34 West Telferton Industrial Estate branch hence the rating.
United KingdomGemini repaired damage to my car following an accident, communications were great, they explained what would be repaired and timescales for repair and kept me updated throughout. It was ready on the date they said it would be ready for and on collection you couldn't tell the car had been damaged, they even washed the car for me, all staff were very friendly and professional
United KingdomGemini Accident Repair Centre Telford were absolutely brilliant! From initial contact, through updates on how the work was doing, to liaising with us to have our car ready to collect at the agreed place. We can't praise them highly enough. We have a written guarantee for the work which was excellent and they were the one experience in the whole 'no-fault' claim situation that gave us any confidence. Thank you to you and all the team. This is belated by a few weeks as I thought I had done it!
United KingdomMy van was taken to Gemini repair Leicester on the day of the accident, May 13th 2025 ........ not seen it since. Loads of calls and texts saying they will let me know when its done ....... still not done !! For 4 months they kept saying they were awaiting a seat belt tensioner !!! Then they were waiting for software for the jig ( whatever that means) Then it was going on the jig. Now, they are awaiting another part they didn't realise they needed for the repair !! Basically, utterly ridiculous!!! How can a repair take almost half a year ? Answers on a post card !! DO NOT USE GEMINI REPAIR CENTRE ! Ignore that at your peril. Im convinced they dont know what they are doing.
