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Poor customer service. I waited a significant period of time for a quote. Another customer relayed her ordeal of the insurer going out of business and her policy was cancelled. I was provided a quote for $1200 for 6 months of bare minimum coverage only to be called 9 days later and asked for an additional $50/mo for a 3 day coverage lapse in the prior year. I asked to cancel the coverage and wasn't contacted until a week later to confirm I wanted to cancel. I purchased new coverage for twice my down payment on Freeway's coverage. I am assuming I won't get a refund because 14 days have conveniently passed.
Agent name Demecia,she is very friendly,professional and goes the extra mile when it comes to find you the best insurance rate.she always makes sure the customer is satisfied with there experience.. I recommend Freeway insurance to everyone in and around New Braunfels
Agent name was Diana She was very helpful and found the best insured that i was comfortable with . She answered all my questions and very professional and easy to talk too. I would recommend this insurance company to my friends and family . Thanks to the great customer service Diana made it very easy to get insurance with no complications . I’m a happy customer
very good service and cheap , thanks jaqueline torres