Freedom Internet

Teresa Chhina

Canada

1.0

I would give a zero if possible. I’ve attempted to resolve an issue with how they entered my address, which is causing billing issues for over 10 calls, several that were dropped. Initially, when I reached the wrong place. They made me hang up and call numbers directly. Although I was able to initiate in person, was turned away at kiosk because, internet must be done through phone or chatbot. I have also used chatbot, it is useless. With no in person , person to talk with and communication barriers by representatives ( companies fault), I am extremely frustrated, problem still not solved. Oh and when they initially set up , an entry error on their side had my shipping delayed because they at that time also used a different incorrect address. It almost feels like a scam, the amount of errors that are occurring and the inability to do in person contact.

Wyn

Canada

2.0

wait times to speak with someone is at least 30 mins and they want to help but are simply not helpful. I called them just to ask them to resend a shipping label and even that was painful

Kevin Liber

Canada

1.0

I had the old single modem for over 3 years and never a problem,got there new and improved hitron modem and eero.Its a piece of shit and have to reset it every half hour to used internet.Really good inprovement.Going to switch to shaw.

Ohad Gilad

Netherlands

1.0

No clue how they ever can be chosen as best provider! Bad service, bad products. They don’t solve issues and they don’t take responsibility for their caused issues. Don’t buy !!!